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Frequently Asked Questions :

*How do I register a domain name?*

All you have to do is go to our home page and lodge a search in the domain search box.

You will be then told whether the domain is available or not. If it's available, then you may continue with the order, if not, please search again.

To make it easy for you, we've placed a domain search box below:

Register your domain

*I have my domain, now I need web hosting!?*

Purchasing a domain name is well, just that, purchasing a licence over the domain name, and the right to point it to a server. So, once you've purchased your domain, the next logical step is to purchase hosting.

*How do I recover my username and password?*

Please go to http://getdomains.system.net.au/manage/ and enter either your domain name or email address into the password recovery field.
Your username and password will be sent to the registrant contact for the domain, or the listed email of the member. If either of these are NOT correct, and you CANNOT remember your password, then you will need to fax us a declaration on your company (or other) letterhead, requesting your username and password be updated and then forwarded to a new email address.
This document must be signed by an authorised representative of the domain and the company (if registered in a company name).
Please note, if you have multiple members with the same email address, only the details of the member created first will be sent out. In this case please enter the specific domain name, or contact one of our staff at help@getdomains.com

*What payment methods do I have when registering a domain or other products?*

Our customers may pay by:

All major credit cards:
Visa
Mastercard
Bankcard
AMEX
Diners

Or by selecting 'OTHER PAYMENT' when completing your order, you'll be sent a tracking number which allows you to pay by:

Direct Bank Transfer
acc name: Bottle Domains Pty Ltd
acc no: 178545
bsb no: 033 018
bank: westpac

Cheque/Money Order
please submit the form & send a cheque made out to 'BOTTLE DOMAINS', for the sum listed on the application form to:

BOTTLE DOMAINS
PO Box 2064
St Kilda West VIC 3182

*What is the eligibility criteria for .au domain names?*

auDA Registration Guidelines:

In order to register a com.au or net.au domain name you must fall into one of the following six categories and fill out in full the specified fields:

1) If you are an Australian registered company
a. Your company name; and
b. your Australian Company Number (ACN)

2) If you are Trading under an Australian Registered Business Name

a. Your registered business name; and
b. State or Territory of registration; and
c. your Registered Business Number

3) If you are an Australian partnership or sole trader

a. Your Trading name; and
b. Your Australian Business Number (ABN)

4) If you are a Foreign company licensed to trade in Australia

a. Your Company name; and
b. Your Australian Registered Body Number (ARBN)

5) If you are an Australian Registered Trade Mark Owner

a. The Name of owner of the trademark; and
b. The words comprising the trade mark; and
c. The Trade Mark Number

6) If you are an Australian Registered Trade Mark Applicant

a. Name of applicant; and
b. Words comprising trade mark application; and
c. Trade Mark Number

Restrictions on Domain Names

There are certain restrictions on the com au/net au domain names you are allowed to purchase
Your domain name must

a. Be an exact match of your business name or trademark or,
b. Be an abbreviation or acronym of your business name or trademark or,
c. Have a close and substantial connection with your business type.

Examples of Close and Substantial Connections

* a product that your business manufactures or sells; or
* a service that your business provides; or
* an event that your business organises or sponsors; or
* an activity that your business facilitates, teaches or trains; or
* a venue that your business operates; or
* a profession that your business' employees practise.

*My Nameservers won't update.*

Do you get "Invalid Nameservers" at the top of the screen when redelegating your domain? This could be for one of a couple of reasons.

Are the nameservers you're delegating to active hosts? If you're delegating your .au domain, there's a chance your nameservers have not yet been added to the .au registry. In this circumstance, please notify us.

If you're certain you have valid hosts, yet our system still wont accept your domain. First check that you're entering the IP address. If it still fails, well, it's probably best you contact us.

*What domain name is best for me?*

Every domain name has it's own unique purpose. Below we'll run you through the benefits of each name:

.com.au
The ideal namespace for Australian commercial entities. It is reserved for Australian entities with a valid ABN, ACN, Registered Business Number or Incorporated Association Number.
>>>Our Advice: If your business name is available in the .com.au space, it's a must have. This is truely Australia's premier space with over 200,000 registered.

.net.au
A great secondary namespace to .com.au, it has the same eligibility criteria as .com.au, and has generally been associated with the IT related sites in the past.
>>>Our Advice: If your .com.au is unavailable, this is a great alternative. If you've already registered your .com.au, you may wish to secure your .net.au for furture use. It's no good to you if someone else owns it!

.org.au
This domain space is reserved for Australian Not for profit incorporated entities. Great if your a registered charity, or not for profit group. It also happens to be the cheapest namespace on the market.

.asn.au

The only non-personal Australian name that does not require a registered commercial entity for registration. This is perfect for Associations, church groups and sporting clubs.

.id.au
The perfect namespace for individuals.

*How do I transfer a domain to GetDomains.com.au?*

Have you ever wanted to manage all your domains under the one roof (or under a simple one login interface), or do you just need to bring your domains over to a registrar with the service you deserve? Well making the switch is easy. And best of yet, to transfer .au names to us is FREE!

Making use of our wonderful services for your existing domains is easy. All you need to do is go to our transfer page at http://getdomains.system.net.au/register/transfer to transfer your existing .au domain name to Bottle Domains you must have available your domain name password. If you do not have your domain name password you may attempt to recover it here

Transferring other domain names

To transfer other domain names such as .com, .net, .org, .biz and .info you must add at least 1 year of registration to the existing period of your domain. Please attempt to transfer your domains at least 10 days before their expiry to ensure a successful transfer.

To lodge multiple transfers, all you need to do is click 'find more domains' after adding your first domain to the basket. Likewise, you may register domains in the same action.

*What service agreement?*

Domain registration service agreement: .au, .nz and TLD names
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