Contact Us

We have a 24 hour email response team.

Receiving correspondence via email provides our Customer Service Team with a clear written request detailing your question or problem, assisting our team to fully research your reply and to provide it to you within a reasonably expected timeframe.

IMPORTANT: Please include your domain, username, password (when applicable) and a clear explanation regarding the nature of your support enquiry to ensure timely responses. Our staff must verify all contacts before they can make changes or forward private information. Failing to provide a username & password for existing members may result in delays.

Refund Policy

Cancellation Policy

Domain cancellations must be made in writing within 48-hours of submitting the order and MUST include the member DOMAIN NAME, USERNAME, & PASSWORD

If the domain is immediately registered with another registrar on the same day using the same eligibility criteria, or if any of the other REGISTRANT WARRANTIES made at the time of registration or renewal are breached, a refund may be withheld.

For more information please read the Registrant Warranties Policy (2005-03) http://auda.org.au/policies/auda-2005-03/

We will refund your credit card in full only under these circumstances.

Registration Confirmations

A registration confirmation email will be sent to the listed email contact once the order has been successfully completed.

Lost you username & password?

See our FAQ for instructions on how to retrieve your account details. Click Here

Need your domain password?

See our FAQ for instructions on how to retrieve your account details. Click Here

Email Customer Service Team

help@getdomains.com.au

Privacy Policy

Click here to read our Privacy Policy